Returns and Exchanges

The client must register the event by e-mail: help@malvaonline.com, informing the full name and ID number of the buyer, order number, invoice number, so that within a period of no more than thirty (30) calendar days, by means of an email or other system that in KRONOTIME SAS's judgment is convenient, the shipment of the product is authorized through the transportation service indicated by KRONOTIME SAS and, if the request is appropriate, send the product to us.

SECOND PARAGRAPH: Without prejudice to the foregoing, all sales made shall be considered as a firm sale, therefore, the return of the product or money that is not supported by law or by an order from a competent authority will not be accepted, said return of money in any case will be made without any type of interest, premiums or additional amounts, and all shipping costs that may have arisen will also be discounted if there is no legal prohibition.

Third Paragraph: Items must retain all original tags and be in perfect condition. They must not be worn, damaged, or washed. Sale items are not eligible for exchange. They must not have any modifications or repairs, including those made by our tailor. The original boxes and packaging must be returned, if applicable. Some of our items, due to their special characteristics, are not subject to exchange: swimsuits, swimwear, underwear, beauty products, jewelry, and accessories. If you wish to exchange them, please contact us by email: help@malvaonline.com

Refunds will be issued only for the value paid for the product. Shipping costs, additional charges for nationalization taxes, or other charges incurred during the shipping and delivery process will not be reimbursed.

The refund to the consumer may not exceed thirty (30) calendar days, counted from the moment the corresponding right is exercised and the product has been received in our warehouses, where its condition will be verified to begin the process.

Refunds apply in the following cases:

• Payment reversal
• Effectiveness of the guarantee

Exceptions:

In accordance with the corporate purpose of KRONOTIME SAS, the right of withdrawal does not apply in the following cases:

• Contracts for the supply of goods or services whose price is subject to financial market fluctuations that the producer cannot control.
• Goods made to the consumer's specifications or clearly personalized.
• Goods for personal use.

In these cases, KRONOTIME SAS is not obliged to refund the money.